Simple, transparent management
with no hidden fees.

Cleaning is charged per guest turnover and depends on the property size, layout and service required. Where appropriate, this is recovered through the cleaning fee paid by the guest, with every charge shown in your owner statement.

Linen washing, hire and replacement are charged separately at the supplier’s rate. Costs vary with guest numbers and the amount of linen used, and are itemised in your monthly reporting.

Repairs, replacement parts and trade services are billed separately. Urgent safety issues are handled promptly, while non-urgent or higher-cost work is discussed with you before it proceeds.

Guest essentials such as toiletries, kitchen supplies and household basics are replenished as needed. These costs are tracked separately so you can see what has been purchased for the property.

Furniture, styling pieces and replacement household items are only purchased when required and with owner approval. The supplier or purchase cost is charged separately from the management fee.

Smart-lock hardware, professional installation, replacement batteries and any ongoing software subscription are separate property costs. We will recommend suitable options and confirm pricing before installation.

Invoices from cleaners, tradespeople and specialist contractors remain property expenses. The actual supplier charge is recorded against your property and shown clearly in your owner statement.